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m3n4.net March 21, 2019


Google Duplex Automated Restaurant Booking Expands To 43 States 03/07/2019

09 March 2019, 12:39 | Antoinette Holland

Google Duplex is Rolling Out to iOS Devices in The ‘Next Few Weeks’

Google Duplex assistant is coming to more states and restaurants

This marks a fairly substantial expansion considering the feature was previously only available in a select number of locations, including Atlanta, New York, Phoenix, and San Francisco. Duplex made its public debut at last year's Google I/O event and instantly became one of the main talking points of the event.

Google confirmed the expansion earlier today stating Google Pixel phone owners can now use the feature in 43 states within the US. Notably, India already has assistant support to host Duplex, but the final answer still remains to be seen.

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Google Duplex, a human-sounding artificial intelligence (AI) that can make a restaurant reservation for you over the phone, is coming soon to iPhones. This latter was also a concern with Google's Call Screen feature for Android which was later addressed by providing transcripts of the call. In case you are not familiar with Duplex, it is an AI which sounds like a human and it can call a restaurant and reserve a table for you! Google Assistant will even ask for an alternative time if the user's first choice is not available.

What do you think of Google being able to make automated calls to businesses? Google gives the example, "Book a table for four people at [restaurant name] tomorrow night".

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The States where Duplex will not roll out are Indiana, Kentucky, Louisiana, Minnesota, Montana, Nebraska, and Texas. "Once your reservation is successfully made, you'll receive a notification on your phone, an email update and a calendar invite so you don't forget".

It converses just like a real human (with "umms", "ahhs" and pauses) and can be used for making haircut appointments and restaurant reservations, to name a few.

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